Enterprise Customer: Request for Most Current PCI Attestation of Compliance

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    Luis Rivas
    Asked on March 20, 2026 at 4:18 PM

    Hello, my name is Luis Rivas, PCIP and I am Director for Payment Security & Compliance at the University of North Texas. As an Enterprise customer please provide the most current PCI Attestation of Compliance. I tried requesting it through the email address found on this page (https://www.jotform.com/blog/pci-dss-service-provider-level-i-compliant/) but it bounced as either invalid or incorrect.

    I also sent a separate email to support@jotform.com just in case.


    Thanks,

    Luis A. Rivas, PCIP

    Director, Payment Security & Compliance

    University Integrity & Compliance

    University of North Texas

    940.565.2120


  • Profile Image
    Podo: Support Specialist
    Replied on March 20, 2026 at 4:18 PM

    Hi Luis,

    Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

    Regarding your request for the most current PCI Attestation of Compliance (AOC) for Jotform as an Enterprise customer, please send an email directly to governance-compliance@jotform.com to receive the AOC document. This is the proper channel for obtaining the PCI DSS Attestation of Compliance from Jotform.

    You can also refer to the page you mentioned for more information about Jotform's PCI DSS Service Provider Level 1 compliance.

    Let us know if you have any other questions.

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    Luis Rivas
    Replied on March 20, 2026 at 4:20 PM

    The email: governance-compliance@jotform.com is incorrect or invalid. Please provide another way to obtain this documentation.

  • Profile Image
    Podo: Support Specialist
    Replied on March 20, 2026 at 4:20 PM

    Hi Luis,

    I understand the email governance-compliance@jotform.com is not working for you. According to the information available, the recommended way to receive Jotform's PCI DSS Attestation of Compliance (AOC) is by sending an email to that address.

    Unfortunately, there is no alternative contact or method provided for obtaining this documentation. Our support team may redirect your request to the related team if needed.

    Please let me know if you have any other questions or if there's anything else I can assist you with.

  • Profile Image
    Eduardo JotForm Support
    Replied on March 20, 2026 at 4:32 PM

    Hi Luis, 

    I see that you have an Enterprise account, which means that we have a dedicated Enterprise Support Team to help you. We have a guide that explains How to Contact Enterprise Support Team. Create a ticket there and someone from the Enterprise Support Team will get in touch with you shortly.

    Thanks for your patience and understanding, we appreciate it.

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