URGENT – Duplicate Account Created, Need Access to Existing GSNN Workspace

Hi,

I am the Executive Director of Green Schools National Network (GSNN).

We have active forms hosted under:

👉 https://gsnn.jotform.com/team/greenprint360/intake

However, we are currently locked out of the original account that owns these forms.

Today, I attempted to log in using:

👉 greenprint360@greenschoolsnationalnetwork.org

But this created a new empty account, which confirms that the original account is tied to a different login or authentication method.

We need urgent assistance to:

• Identify the original account owner tied to gsnn.jotform.com
• Regain administrative access
• Transfer ownership to our organization

These forms are actively being used for operations, and we must secure access immediately.

I can provide domain verification, organizational documentation, and proof of ownership.

Please escalate this request.

Thank you,

Attached screenshot shows that logging in with greenprint360@ created a new account today, confirming that the original GSNN Jotform account is tied to a different login.

Ileana Albareda

Hi Ileana, 

Thanks for reaching out to Jotform Support. It seems that you’ve created a ticket for our Regular Jotform Support, but because you have an Enterprise account, we have a dedicated Enterprise Support Team to help you. I’ve gone ahead and contacted the Enterprise Support Team about this, and they should be reaching out to you shortly to help you.

Thanks for your patience and understanding, we appreciate it.

Hi,
This is *urgent* — gsnn.jotform.com is currently in active use and we need
immediate access restored.
I am reaching out from *ialbareda@greenschoolsnationalnetwork.org*, and I
am a *primary organizational lead* for GSNN.
*Organization:* Green Schools National Network (GSNN)
*Workspace URL:* https://gsnn.jotform.com
*Issue:*
When attempting to access Jotform, a *new/empty account is being created
under my email*, and I am *not seeing the existing forms or workspace*
associated with GSNN.
*Impact:*
-
GreenPrint 360 forms are actively in use
-
I currently do not have access to the correct workspace
-
This is blocking operations and visibility into submissions
*What I need:*
-
Locate the *existing Enterprise workspace tied to gsnn.jotform.com
<http:>*
-
Grant *admin access to ialbareda@greenschoolsnationalnetwork.org*
-
Confirm if the workspace is currently tied to another user (e.g.,
greenprint360@ or another admin account)
I can provide *domain verification or organizational confirmation* if
needed to expedite access.
Thank you for prioritizing this.
Best,
<https:>
<https:>
Ileana M. Albareda Ed.D
Executive Director,
Green Schools National Network
Iowa City, IA 52240
Book a Meeting <https:>

</https:></https:></https:></http:>...

Hi Ileana,

I understand how critical it is for you to regain access to your account and resume normal operations. Since your forms are part of a Jotform Enterprise account, the Enterprise support team is best equipped to assist with restoring access and verifying ownership. They will review your request and reach out to you via email on this thread with updates.

Reach out again if there’s anything else we can help you with.