Problems Changing E-Mail Address

I can't change my E-Mail address from suburban_gal@outlook.com to elizabeth_medina@twc.com because I don't have access to suburban_gal@outlook.com to get the code to actually make the change. Please help!

Hi Elizabeth,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Since you don't have access to your current email address to receive the verification code needed to change it, you will need to follow the account recovery process.

Let me help you with that:

1. Visit the account recovery page by clicking on this link: Recover Your Jotform Account.
2. Follow the instructions provided on that page to regain access to your account or update your email address securely.
3. Contact support through the recovery options if you encounter any issues during the process.

This is the safest way to update your email without access to the old one.

Give it a try and let us know how it goes.