Submission Editing Not Available - Please help

Hi Amanda,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Regarding the "Submission editing is currently unavailable" message you are seeing, it usually means that editing submissions directly from the Inbox or the form is temporarily disabled or restricted.

Let me walk you through how you can normally edit submissions in Jotform Inbox, which might help you understand or troubleshoot the issue:

1. In Inbox, on the left side of the page, click on the submission you want to edit.
2. Click on the Three Dots icon at the top-right side of the page.
3. From the dropdown list, click on Edit.
4. Edit the submission and then click on the Submit button to save changes.

If you are a collaborator in someone else's Inbox, the owner must grant you editing permission for you to be able to edit submissions.

Also, if you are trying to edit submissions from the Thank You Page, you can add an Edit Submission button there to allow submitters to update their responses after submission.

If the issue persists despite these steps, it might be a temporary system limitation or restriction. Refreshing the page as the message suggests is a good first step.

Give it a try and let us know how it goes.

Refreshed, and tried. No resolve.

Hi Amanda,

Since refreshing the page did not resolve the submission editing issue, here are some additional steps you can try to troubleshoot the problem:

1. Verify editing permissions: If you are a collaborator, ensure the form owner has granted you editing permissions in the Inbox. The owner can do this by clicking Share in Inbox, then the Gear icon to open settings, and selecting Collaborator under Permissions.
2. Try editing submissions in Jotform Tables: You can edit submission data directly within cells in Jotform Tables by clicking the cell, deleting the current content, and entering new information.
3. Add an Edit Submission button to the Thank You Page: This allows submitters to update their responses after submission. In Form Builder, go to Settings > Thank You Page > Action Buttons, then select Edit Submission and create the button.
4. Edit submissions in PDF Editor: If you want to update the information reflected in the submission PDF, you can edit answers in PDF Editor by double-clicking the answer, clicking the Fill Out the Form button, making changes, and submitting.

If none of these options work, the issue might be due to a system limitation or restriction beyond user control.

Give these steps a try and let us know if you need further assistance.