Google Reviews Widget: Review count not updating with new reviews

My widget is not updating review count as new reviews are added. Is there a delay updating reviews to the website? Or is there something else I need to do?

My business has 774 reviews on Google My business page but the website widget is showing 772. It has been about 24 hours so just wondering if there is a delay.

Hi Brian,

Regarding your Google Reviews widget not updating the review count immediately, there can be a delay in syncing new reviews from your Google My Business page to the widget on your website. While the exact timing can vary, it is not uncommon for updates to take some time to reflect, sometimes more than 24 hours.

There is no specific action you need to take on your end for the widget to update; it should automatically sync the latest reviews after a certain period. If the count remains outdated beyond a reasonable delay, it could be worth checking the widget settings or refreshing the integration to ensure it is properly connected.

Let us know if the issue persists after some more time or if you need further assistance with the widget settings.

Give it a try and let us know how it goes.

I have given it 8days and the review count has still not updated.

When the review widget was placed on the website the reviews were at 772. It is still stuck on 772 and the current reviews are at 775.

What can I do on my webpage design to ensure that the widget will continuously update the review count from Google?

Hi Brian,

Thanks for using Jotform. Can you share the link of the form where the widget is added and embedded to your webpage?

After we hear back from you, we’ll know what’s going on and how to help.

<div id="JFWebsiteWidget-019d00d31efc72318ad4f2f5b49976845141"></div>

<script src='https://jotform.pro-bark.biz/website-widgets/embed/019d00d31efc72318ad4f2f5b49976845141'>

</script>

The link to my website is here.

https://www.hendersonfamilydentistry.com/reviews/

The link to my Google page is https://maps.app.goo.gl/sYGJCZii6m1kSN8s8

Thanks for checking on this

Hi Brian,

Apologies but I am unable to get the form link where the widget is added. You can easily find your form's URL in Form Builder. Let me show you how:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Publish.
2. In the Quick Share tab, click on Copy Link in the Share With Link section.

Once you share the form URL with us, we’ll be able to help you better with this.

It was not a form.

It is a Google review widget from your site.

I copied the code directly from your Google widget code creator on your website.

https://www.jotform.com/website-widgets/reviews/google/?utm_source=bing&acc=main&utm_campaign=555694893&utm_medium=cpc&adgroup=1150091009735052&matchtype=p&bid_match_type=bp&device=c&utm_term=google%20review%20widget%20for%20website&utm_content=71880857285775&extension_id=&target_id=kwd-71881420211269:loc-190&network=o&search_term=jotform%20google%20review%20widget&loc_physical_ms=65937&loc_interest_ms=&utm_scp=&utm_cgroup=&msclkid=bbf703b59c3d1dcd3ebf6a72748776fa

Hi Brian,

Thanks for the clarification, can you try to remove the widget from your webpage and re-embed the it? Also, can you try using your business Google Maps link instead? You can visit this link on how to get it. You can also explore our guide on How to Add Google Reviews to Your Website to dive in deeper.

Give it a try and let us know how it goes.

Ok I will try that and get back to you

Thanks

Hi Nicko,

I moved your question to its own thread, and someone from our Support Team will help you with it here.

Thanks for your patience, we appreciate it.

Support suggested that I use the Google maps link in the widget creator. Once I updated that last Saturday the review count immediately updated.

However it has been 6cdays now and my business received 6more reviews since then and it still is not updating the review count.

The only solution I have is to logback in to my widgets and update the widget URL occasionally so it will force it to update

Hi Brian,

I accessed your webpage, and the feedback is showing as usual from the Google Reviews widget. Check out the screenshot below:

Could you share a few more details about how it looks on your end and what you were expecting to see? A screenshot of what’s showing would help us better understand the issue. Let me show you how to post a screenshot to our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.

The day that I installed the widget there was 775 reviews.

Now there are 782 reviews. The widget on the website does not update in real time. It has been 6 days. I will give it some more time to see if it will update in its own.

Hi Brian,

I checked your website and the count is still at 775. Now, if it still don't update the count after several hours, you can re-embed it again one more time and see if it'll help.

Let us know if you have any other questions.