Appointment Field: 3 PM Slot is Not Showing

Hi,

Can you tell me why the 3pm slot is not showing in Baby Goat Cuddling?

https://pci.jotform.com/form/250027272525046

https://share.zight.com/qGuWKYzJ

Hi Steve,

Thanks for reaching out to Jotform Support. I've tested your form on my end to see if I can replicate the issue, but it is working as expected. Check out the screencast below:

As you can see, the 3PM slot is visible on the options. Can you try using a different browser or device to see if it's going to work? If the issue still persists, can you clear your form caches? Let me show you how to do it:

1. In Workspace, click on your Avatar icon on the upper right side of the page.
2. Then, click on Settings in the menu that opens.

3. After that, click on Clear Cache under the Form Caches section.

Once done, can you view your form again to see if it's going to work?

I’ve gone ahead and moved your other question to a separate thread to keep things tidy, and someone from our Support Team will help you out with it here.

As soon as we hear back from you, we can work on getting you a solution for this.

Hi,

I've cleared the Form Cache as you suggested and refreshed my page but I still do not see the 3pm option. Here's a screenshot in preview mode:
https://share.zight.com/o0udvLWv

Thanks,

Steve

Hi Steve,

After checking, your appointment field settings are currently configured with a lunch break from 2:00 PM to 4:00 PM. That’s why the 3:00 PM slot is not appearing. To resolve this, you can either disable the lunchtime setting or adjust the lunchtime interval. Let me show you how:

1. In Form Builder, click on the Gear icon beside the Appointment field.

2. Now click on the Availability tab and click on the Lunchtime Switch button to toggle off Lunchtime.

Give it a try and let us know if you need any more help.

Thank you Aries!