The email that was previously used to apply for the grants is not active anymore due to Denise not being with the company anymore.

The email that was previously used to apply for the grants is not active anymore due to Denise not being with the company anymore. I am needing to access the Jotform account and check on the grants.

Hi Trinity,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Since the email previously used for the Jotform account is no longer active, you might want to add a backup email to your account or recover access through account recovery options.

Let me show you how to add a backup email to your Jotform account:

1. Go to your Workspace page and click on your Avatar/Profile Image at the top-right corner.
2. In the window that opens, click on Settings.
3. On the left menu, click on Account.
4. In the Backup Email section, click Edit on the right corner.
5. Enter your backup email address in the New Backup Email field and click Save.

This will help you regain access if you cannot use the original email.

If you cannot update the email because you cannot access the verification email sent to the old address, please submit the form on the How to Recover Your Jotform Account page, and the team will assist you further.

Reach out again if you have any other questions.

Hi Trinity,

Thanks for reaching out. Since the email on your Jotform account is no longer active, you can add a backup email or use the account recovery option.

To add a backup email, please go to your Workspace, click your profile image in the top-right corner, and select Settings. From there, click Account, then find the Backup Email section and click Edit. Enter your new email address and click Save.

If you are unable to update the email because you cannot access the verification sent to the old address, please submit the form on the “How to Recover Your Jotform Account” page. Our team will assist you further from there.

Keep us updated and let us know if you need any more help.