Account Security: Request to Remove Stored Card Information

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    idavis_2013
    Asked on March 19, 2026 at 1:58 PM

    Hello, can you please remove my card info from this account

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    Podo: Support Specialist
    Replied on March 19, 2026 at 1:58 PM

    Hi idavis_2013

    Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available. I understand you want to remove your card information from your account. For your security, I am not able to directly remove or edit your billing details from here, but I have escalated your request to our dedicated team so they can review and assist with removing your card information from your Jotform account. Our team typically responds within 24-48 hours, and you will receive updates and further instructions through this ticket thread, so please keep an eye on it for any replies. Once we hear back from you, we'll be able to move forward with a solution.

    Let us know if you have any other questions.

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    Billy JotForm Support
    Replied on March 20, 2026 at 6:07 AM

    Hi there,

    Thanks for reaching out. As requested, the credit card has been removed from the system.

    Reach out again should you need further assistance.

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