Upload space not decreasing after deleting submissions

Upload space not decreasing after deleting submissions with file uploads on form 232046454230143; Trash is empty, still shows 64.78 MB used, please recalculate storage on my account Ardoin_Kyleigh, it should have gone down significantly.

Hi Ardoin_Kyleigh,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Your account is currently on the Free Plan, and the upload space usage has been recalculated. You have 28.30 MB of upload space remaining out of your 100 MB total limit. The current usage shows 64.78 MB used, which aligns with your recent deletions and storage.

To ensure your upload space decreases after deleting submissions with file uploads, please make sure to purge the deleted submissions from the Trash. Deleted submissions remain in Trash for 30 days and continue to occupy storage until purged. Here’s how to do it:

1. Open your Jotform Submission Table for the form in question.
2. Delete the submissions by moving them to Trash if not already done.
3. Go to the Trash folder in your Submission Table.
4. Select the trashed submissions and choose Delete Forever or Purge to permanently remove them.

This action will free up the upload space occupied by the files in those submissions.

If you have already purged the Trash and the upload space still does not update, you can try clearing your form cache as sometimes the system does not immediately recalculate usage.

Let me know if you need detailed steps on purging submissions or clearing form cache.

Give it a try and let us know how it goes.

I did all that, it is a syncing issue on your side

Hi Ardoin_Kyleigh,

One of our Support Team members will take it from here to follow up shortly.

Hi Kyleigh,

I checked your form named Tattoo Booking Form, and it still has six submissions, which contribute to the 71.70 MB of your upload space limit. I recalculated your limit, but the 71.70 MB did not change. This means you may need to delete some of the submissions from your form.

Let us know if you need any other help.