Account Administration: Change Admin and Reset 2FA Without Recovery Codes

Michelle Garratt set up Jotform for Greenbay Grounds Maintenance limited, using michelle@greenbaygroundsmaintenance.co.uk, email address. I DO have access to this email. However, I cannot get through the 2 factor authentication as this is sending to her private mobile phone.

I do NOT have the recovery codes and cannot receive the 2FA code on the old phone. Can you assist to change the admin and set up new 2FA?

Thanks, Nicole

Hi Nicole,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Since you have access to the email but cannot receive the 2FA code due to the old phone and no recovery codes, the best way to proceed is to follow the official account recovery process. This will help you regain access to the account and set up new 2FA.

Please visit our guide on Recover Your Jotform Account for detailed steps on how to recover your account when 2FA is inaccessible.

Once you regain access, you can change the administrator and set up new two-factor authentication.

Let us know if you need any other help.