Account Access: Unable to Update Jotform After Email Transition

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    Jack Gleeson
    Asked on March 18, 2026 at 11:48 PM

    Hello I work for a real estate brokerage we recently transitioned form the Aurumys to the glacier group I no longer have access to ja***gl***on@a***mys.com to update my jotform. Appreciate the help in advance!

  • Profile Image
    Raymond JotForm Support
    Replied on March 18, 2026 at 11:54 PM

    Hi Jack,

    Thanks for reaching out to Jotform Support. If you can’t update your email address because the current one is unavailable and you can’t access the verification email, can you submit the form on the How to Recover Your Jotform Account page, and our team will look into it?

    Reach out again if you have any other questions.