Account Recovery: No Response for New Email Address Update

  • O
    Omar Hernandez
    Asked on March 18, 2026 at 5:30 PM

    I need a live agent to contact me.

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    Podo: Support Specialist
    Replied on March 18, 2026 at 5:31 PM

    Hi,

    One of our Support Team members will take it from here to follow up shortly.

  • O
    Omar Hernandez
    Replied on March 18, 2026 at 5:31 PM

    That is what you said earlier and nothing.

  • Profile Image
    Jan JotForm Support
    Replied on March 18, 2026 at 6:00 PM

    Hi Omar,

    Thanks for using Jotform. We don’t have phone support, but I’m right here to help and we can sort this out together. Since you mentioned account recovery and a new email address, can you let me know whether this is for a regular Jotform account or a Jotform Enterprise account?

    If you can’t update your email address because the current one is unavailable and you can’t access the verification email, can you submit the form on the How to Recover Your Jotform Account page, and our team will look into it?

    Reach out again if you have any other questions.

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