American Express Charge Inquiry: Identifying Recent $408 Transaction on 2/19

I have a recent $408 charge on my Amex card on 2/19. I need to know what triggered this charge.

Hi beadedallure321

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available. I noticed a recent $408 charge on my Amex card dated 2/19 and want to understand what caused this charge. We have escalated your billing concern to our team so they can review the charge details associated with your Jotform account and payment history. Our team typically responds within 24-48 hours, and you will receive updates and any follow-up questions directly through this ticket thread so everything stays in one place.

Let us know if you have any other questions.

Hi Kimberly,

Thanks for reaching out to Jotform Support. I’ve checked your email address, and the account that you're using to contact us isn’t subscribed to any of our paid plans. Can you share your other email address that could have been used to create an account with Jotform? Or, can you send us the details below to help us locate the account where this charge was incurred:

1. The last payment amount: 
2. The last transaction date: 
3. The last four digits of your card: 
4. The expiration date of your card: 
5. The type of card (Visa, Mastercard, Amex, etc.): 

If your PayPal account is charged, can you share your PayPal email address?

Once we hear back from you, we'll be able to help you with this.

Hi there,

We haven't heard from you so we're now closing this ticket.

Reach out again should you need further assistance.