Urgent Assistance Needed – Unable to Access Form Submissions

Hello Jotform Support Team,

I am the owner of the Jotform account associated with Ephraim.walker@worthross.com, and I urgently need assistance accessing the submissions for Form ID: 260661282589163.

We have an event scheduled for tomorrow, and I must retrieve these submissions as soon as possible. Unfortunately, I am not receiving password reset emails, even though I continue to receive other system emails from noreply@jotform.com, such as autoresponder confirmations.

Because of this, I am currently locked out of the account. Could you please:

1. Investigate why password reset emails are not being delivered,
2. Help me regain access to my account, or
3. If necessary, export and send the form submissions directly so we can meet our event deadline?

This is time‑sensitive, and I appreciate any urgent support you can provide.

Thank you,

Ephraim Walker

Hi Ephraim Walker,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

According to our logs, the password reset email was successfully sent to Ephraim.walker@worthross.com. Please check your spam or junk folder. Consider whitelisting Jotform's sender email or domain to ensure future emails are delivered properly. Here are a few tips to help prevent future email delivery issues:

• You can view your Email Logs to see what's happening with your form emails
• Whitelist Jotform IP Addresses and Domains
• If the issue persists, Setting Up a Custom SMTP to use your own email provider as the sender may help

Give it a try and let us know how it goes.