Unable to Reply to the thread or Get Helpful Response

  • H
    Hrafn
    Asked on March 18, 2026 at 11:39 AM

    just posted a question ...got AI answear that is not helping...and cant repy ???

    Jotform Thread 36667041 Screenshot
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    Jerlan JotForm Support
    Replied on March 18, 2026 at 11:53 AM

    Hi Hrafn,

    Thanks for reaching out to Jotform Support. I understand that you posted a question and received an AI answer that wasn't helpful, and you're unable to reply. Based on the error, the thread was set to private, and you need to log in to your Jotform account to have the ability to reply to it. Can you share the URL of that thread for me to check?

    Once we hear back from you, we can help you sort this out.