Account Email Update: Unable to Change Expired Email Due to Verification to Inaccessible Address

My account is linked to an expired email address. As a result, it has been added to your "Bounce List" and I was encouraged to update to a current email address. However, your security protocols are sending a verification email to the expired email address on the account in order to update with the new working email address. I am subsequently unable to update the expired email address to my current working email address. Please advise.

Hi thediligentdog,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

When your account email is linked to an expired address and added to the bounce list, and you cannot receive verification emails to update it, the best course of action is to follow the account recovery process.

Let me help you with that:

1. Visit the account recovery guide we provide to regain access to your Jotform account without needing the expired email.
2. Follow the steps carefully in the guide to verify your identity and update your email address to a current one.
3. Once your email is updated, you will be able to receive all notifications and avoid bounce list issues.

You can start this process by visiting Recover Your Jotform Account.

Give it a try and let us know how it goes.