The registration form payment connect to stripe is not posting the registration, yet payment is showing in stripe

I am having issues with registrations paying through Stripe showing up

Hi Georgia,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

To help you with the issue of registrations paid through Stripe not showing up, could you please provide the link or the ID of the form you are using? This will allow me to check the form settings and payment integration for you.

Once I have that information, I can assist you further.

CLT 2026 Online Registration - Jotform Form Builder

Hi Georgia,

Thank you for providing the form name. To check the Stripe payment integration and the registration issue accurately, could you please provide the direct link (URL) to the form or the form's ID? This will help me to look into the settings and payment integration details for you.

Once I have that, I can assist you further.

https://www.jotform.com/build/260645890177163

Hi Georgia,

Regarding the issue where payments show in Stripe but registrations do not appear in your Jotform submissions for the form you provided, here are some key points and steps to check:

• Ensure your Stripe integration in the form is properly connected and set to the correct mode (Live or Test) matching your Stripe account.
• Check the payment settings in your form, including currency, payment type, and customer record options.
• Verify that the form submissions are not being filtered or hidden in your Jotform submissions page.
• Make sure the payment status in Stripe is marked as successful and that the payment data is correctly sent back to Jotform.
• If you are using reusable payment connections, confirm that the connection is active and properly linked to the form.

If these settings are correct and the issue persists, it could be related to how the payment data is processed or synced between Stripe and Jotform.

Let me know if you want me to guide you through checking these settings step-by-step or if you have noticed any specific errors or behaviors in your form or Stripe dashboard.

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Hi Georgia,

Let me help you with that. Here's how you can check the Stripe integration and payment settings in your Jotform form:

1. Open your form in Form Builder.
2. Click on the Stripe payment field in your form to open its Payment Properties.
3. Check the Payment Connection settings: Click the Plug icon next to Stripe to see the reusable payment connections.
4. Verify the Mode (Live or Test) matches your Stripe account status.
5. Ensure your Stripe account is connected properly by clicking "Connect with Stripe" if needed and authenticating.
6. Review other payment options: currency, payment type (Sell Products, Subscriptions, Donations, User-Defined Amount), and customer record settings.
7. Check if "Create Stripe Customer Record" is set appropriately (For Each Unique Customer or For Each Submission).
8. Make sure billing information and email notifications are set as desired.

If you are using reusable payment connections, confirm that the connection is active and linked to your form.

After checking these settings, test a submission to see if the payment and registration appear correctly.

Let me know if you want me to guide you through any specific step or if you notice any unusual behavior in your Stripe dashboard or form submissions.