Podo AI Assistant: Error Occurs When Saving Coupon Code

I have another request in about having PODO removed completely from my account, but now this is happening which is stopping me from doing my work. I've got a screen recording, but I can't seem to upload it. Is there another way to send it? When I try to click save in the coupon code box then this is what comes up.

Hi CTC,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Regarding your issue with uploading a screen recording, currently, Jotform does not provide an alternative direct method to send screen recordings if the upload feature is not working within the platform. You might consider using a third-party file sharing service (like Google Drive, Dropbox, or WeTransfer) to upload your screen recording and then share the link here in the support thread.

About the problem you are facing when trying to save the coupon code in the product list settings, the error or issue might be related to the form or platform settings. To help you better, could you please provide more details about the exact error message or behavior you see when clicking save? Also, ensure that all required fields in the coupon settings are correctly filled and that the values meet any specified conditions.

Let me help you with that: Please share the exact error message or describe what happens when you click save, and if possible, share the link to your form or the affected product list settings.

Reach out again if you need any other help.

I want to speak with someone and not AI.

Hi CTC,

One of our Support Team members will take it from here to follow up shortly.

Hi CTC,

When I cloned and tested this with one of your recent forms, I wasn't able to replicate the issue. Check out the screencast below:

To help us investigate the issue, can you confirm if this is happening to all your forms or only one specific form? Also, to send the recording of the issue, which will help us investigate it, you can use Loom or upload to Google Drive/Dropbox, then send us the link.

After we hear back from you, we’ll know what’s going on and how to help.

When I just tried the same form, it did it again. I just tried 4 different forms and it did it on everyone.

Here are the google doc links

1. Is my original form https://drive.google.com/file/d/1euLOCmDK34z6fzoaWaoXluTwXkZtb-5R/view?usp=drive_link
2. Is the same form you tried https://drive.google.com/file/d/1BRZc0tC26GnhpHGiPh4LfB_6AoT10EsM/view?usp=drive_link

Hi CTC,

Unfortunately, the recording you shared requires access permission. Could you adjust the permission settings and resend it so we can review it?

Once we hear back from you, we'll be able to help you better with this.

https://drive.google.com/file/d/1BRZc0tC26GnhpHGiPh4LfB_6AoT10EsM/view?usp=drive_link

https://drive.google.com/file/d/1euLOCmDK34z6fzoaWaoXluTwXkZtb-5R/view?usp=sharing

Hi CTC,

I’ve gone ahead and cleared your form caches to rule out any temporary loading issues. If the issue still persists, try to log out of your account, clear your browser cache while logged out, then log back in and see if that helps. You can also try using a different browser.

Keep us updated and let us know if you need any more help.

I have done all of this, it hasn't changed. I tried Edge and it did the same thing. This was not a problem before and it doesn't happen on every sheet, but the summer camp is the one I need the most. I can't do my work. I need it to be fixed. Can you take the AI assistant off of my forms, all of them? Everything I've needed before, you guys are quick and helpful, but the AI bot has been nothing but a pain in the ass since you added it. I would like to taken off. Is there a way for my account to block it?

I have done it on Microsoft Edge, not even sure I've used this browser on this computer and it did the same thing.

https://drive.google.com/file/d/1l2rXfrYhy_ajqQL9hnZ-dVf1isw2s4u5/view?usp=sharing

Hi CTC,

I've gone ahead and reached out to our relevant team to check on your account. We’ll get back to you as soon as we get an update from them.