My nourish formula post

I created a post for nourish formula that we had tried with my son. He couldn't use it so, I was trying to donate it. I sent some out this morning to someone and was trying to update my post. But I forgot my password and haven't been able to get it changed. So I can't get in the change my post, can you help me?

Janessa Shannon

Hi Janessa,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

You can reset your Jotform password to regain access and update your post. Here’s how to do it:

1. Go to the Jotform Login page and click on Forgot Password.
2. Enter your username or email address associated with your account and click Send Reset Instructions.
3. Check your email for the password reset instructions from Jotform.
4. Click the Reset Password link in the email.
5. Enter a new password and confirm it by clicking Create a New Password.

Once you reset your password, you will be able to log in and update your post.

Give it a try and let us know how it goes.

I did that and I never got a reset password email. I looked in my junk folder as well. Not there.

Hi Janessa,

Since you haven't received the password reset email, even in your junk folder, let's make sure we have the correct email address associated with your Jotform account.

Please provide the email address you used to register your Jotform account, so I can assist you further with this issue.

janessalovesharps@yahoo.com

Hi Janessa,

According to our records, the reset password email is being sent successfully. Please check your spam or junk folder. To avoid future issues, consider whitelisting Jotform's sender email or domain. Also, ensure your email settings allow messages from us.

Here are a few tips to help prevent future email delivery issues:

• You can view your Email Logs to see what's happening with your form emails
• Whitelist Jotform IP Addresses and Domains
• If the issue persists, Setting Up a Custom SMTP to use your own email provider as the sender may help

Give it a try and let us know how it goes.

I received your email just now. But still haven't got one to reset my password.

Hi Janessa,

Since you received our email but still haven't received the password reset email, this situation is unusual. Please double-check your email inbox and spam/junk folders carefully.

If the issue continues, you might want to try using a different browser or device to request the password reset again. Also, ensure that your email provider is not blocking emails from Jotform.

If none of these steps work, I don't have further information on this issue, and our support team will handle your request to resolve it.

Hi Janessa,

I checked your email and located the form you’re referring to; it’s the Equipment Donation Form. Unfortunately, this particular form does not allow submission edits once entries have been submitted. If you need to make changes, we recommend reaching out directly to the form owner, as only they can update or adjust the submitted information.

Reach out anytime if more questions come to mind.