App Performance: Slow Page and Form Loading Despite Update

For some time now, the app has been extremely slow, pages take a long time to open, and forms take a long time to load, which makes me lose time. Could this be improved? I’ve already updated the app.

Hi Jade,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Regarding the app performance issues you're experiencing with slow page and form loading times, here are some general insights:

Jotform offers two different mobile-related products: Jotform Apps and Jotform Mobile Forms. Jotform Apps is an app builder for creating custom mobile apps using Progressive Web App technology, while Jotform Mobile Forms is the primary mobile app for managing and using forms on mobile devices.

If you are using Jotform Mobile Forms and facing slow loading times, some common troubleshooting steps include logging out and back in, clearing browser cache and cookies if using a browser, or trying a different browser or internet connection to see if performance improves.

Since you mentioned you have already updated the app, if the issue persists, it might be related to network conditions or device performance rather than the app version itself.

If you are using Jotform Apps (the app builder), performance can depend on the complexity of your app and the number of elements it contains.

Unfortunately, there is no specific direct setting to improve app speed mentioned in the knowledge base, but ensuring a stable internet connection and keeping the app updated are recommended.

Let us know if you need guidance on specific troubleshooting steps or if you are referring to a particular Jotform product.

Give it a try and let us know how it goes.