Not receiving a password reset.

I am trying to switch the email I use on a different account to kiloj757@gmail.com and it won't let me because it says it is already in use. I have tried to select the password reset for kiloj757@gmail.com and I am not receiving anything.

Jotform Account to me

 Hi,

 

Your Jotform Account Recovery request has been declined because the email address you requested is already in use for another Jotform account.

 

By following this guide, we'll need you to either free up the new email address to update the email address on the account currently using it, or submit the recovery request with a different email address.

 

You can fill out the form using the button below:

Fill out the Account Recovery form again

Best Regards,

Jotform Review Team

Hi Mark,

Your email address was previously on our block list, but I have removed it. The reset password email is being sent to you now. Please check your inbox, and also your spam or junk folder just in case.

Here are a few tips to help prevent future email delivery issues:

• You can view your Email Logs to see what's happening with your form emails
• Whitelist Jotform IP Addresses and Domains
• If the issue persists, Setting Up a Custom SMTP to use your own email provider as the sender may help

Give it a try and let us know how it goes.

I still have not received anything

Hi Mark,

According to our logs, the reset password email was successfully sent to kiloj757@gmail.com. Please check your spam or junk folder. Consider whitelisting Jotform's sender email or domain to avoid future issues. Also, ensure your email settings are correctly configured to receive such emails.

Here are a few tips to help prevent future email delivery issues:

• You can view your Email Logs to see what's happening with your form emails
• Whitelist Jotform IP Addresses and Domains
• If the issue persists, Setting Up a Custom SMTP to use your own email provider as the sender may help

Give it a try and let us know how it goes.

I am receiving the emails from Jotform for the Jotform Account Recovery: Your request has been denied process but not for a password reset.

Hi Mark,

I understand that you are receiving emails from Jotform regarding the Account Recovery request being denied, but you are not receiving the password reset emails.

This situation usually happens when the email address is already associated with another Jotform account, which prevents the password reset email from being sent for the account you want to access.

To resolve this, you will need to either free up the email address by updating or recovering the account currently using it, or use a different email address for your account recovery or password reset.

If you need further guidance on how to proceed with freeing up the email address or account recovery, please let me know.

Give it a try and let us know how it goes.

That is what I'm trying to do but I can not get into the account using kiloj757@gmail.com

Hi Mark,

Since you cannot access the account using kiloj757@gmail.com and are trying to recover it, we need to verify your ownership of the account.

Please provide the following information that you used when signing up for your subscription:

• The date you created the account
• The number of forms and submissions in the account
• The type of credit card used while upgrading the account
• The last four digits of the credit card
• The expiration date on the credit card
• The amount of the last charge
• The date of the last charge

Once we receive this information, we will be able to move forward and help you regain access to your account.

• The date you created the account - no idea
• The number of forms and submissions in the account - no idea
• The type of credit card used while upgrading the account - none
• The last four digits of the credit card - none
• The expiration date on the credit card - none
• The amount of the last charge - none
• The date of the last charge - none

Hi Mark,

I understand that you do not have the information regarding the account creation date, number of forms, or any credit card details.

Since this information is necessary to verify ownership of the account, I recommend submitting the Account Recovery form. Our team will review your request and assist you further in recovering access to your account.

Reach out again if you have any other questions.

please just try and send a password reset email again

Hi Mark,

According to our logs, the reset password email was successfully sent to kiloj757@gmail.com. Please check your spam or junk folder. Consider whitelisting Jotform's sender email or domain to avoid future issues. Also, ensure your email settings are correctly configured to receive such emails.

Here are a few tips to help prevent future email delivery issues:

• You can view your Email Logs to see what's happening with your form emails
• Whitelist Jotform IP Addresses and Domains
• If the issue persists, Setting Up a Custom SMTP to use your own email provider as the sender may help

Give it a try and let us know how it goes.

You said Your email address was previously on our block list, but I have removed it. Why was it on the block list?

Hi Mark,

Your email address was previously on our block list because Jotform stops sending emails to addresses that have issues with message delivery. This can happen if your inbox was full, your email address was inactive, your email server was down, or if Jotform emails were flagged as spam by your email provider.

Once an email address hits the block or bounce list, Jotform blocks messages to prevent further delivery problems until the issue is resolved.

Removing your email from the block list allows you to receive emails again. To prevent this from happening in the future, it is recommended to whitelist Jotform IP addresses and domains and consider setting up your own SMTP for sending emails.

Let us know if you need help with these steps.

Hi Mark,

I checked the account connected to the email address you shared, and it was on dormant status due to a long period of inactivity. I reactivated the account, so you should now be able to access it again by resetting the account password.

Give it a try and let us know how it goes.