Account Access: Password Reset Email Not Received

And when I ask to reset it, nothing comes in the email. I need to submit an invoice. What do I do?

Hi Jim,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

To help you with the password reset issue, could you please provide your email address or username associated with your Jotform account? This will allow me to assist you further in resolving the problem so you can submit your invoice.

Once I have that information, I'll guide you through the next steps.

Let me know when you're ready.

jthomas@tagteamglobal.com

According to our records, the reset password email is being sent to jthomas@tagteamglobal.com. Please check your spam or junk folder in case it was filtered there. Additionally, consider whitelisting Jotform's sender email or domain to ensure future emails are delivered properly. Here are a few tips to help prevent future email delivery issues:

• You can view your Email Logs to see what's happening with your form emails
• Whitelist Jotform IP Addresses and Domains
• If the issue persists, Setting Up a Custom SMTP to use your own email provider as the sender may help

I've looked in all those places, no reset link. Please resend

According to our records, the reset password email is being sent to jthomas@tagteamglobal.com. Please check your spam or junk folder in case it was filtered there. Additionally, consider whitelisting Jotform's sender email or domain to ensure future emails are delivered properly. Here are a few tips to help prevent future email delivery issues:

• You can view your Email Logs to see what's happening with your form emails
• Whitelist Jotform IP Addresses and Domains
• If the issue persists, Setting Up a Custom SMTP to use your own email provider as the sender may help

Please connect me to a human agent

Hi Jim,

One of our Support Team members will take it from here to follow up shortly.

please call 636 633 6988

Hi Jim,

Our Developers are aware of this, and they’re working on it right now. We’ll let you know as soon as it’s fixed.

Hi Jim,

I just heard back from our Developers. They’ve resolved it, so it should be working fine now. Can you give it a try and see how it goes?