Can you please help me with the same, I am doubting the issue is with the URL itself

  • H
    Hemant Bothra
    Asked on March 17, 2026 at 8:01 AM

    Below is my CURL

    curl --location 'https://forms.modulrfinance.com/user?apiKey=<Valid API key>' \

    Can you please help me with the same, I am doubting the issue is with the URL itself

    Also tried below which gave 401

    curl --location 'https://eu-api.jotform.com/user?apiKey=<Same Key as above>'

    Just for information we access Jotform under SSO with https://forms.modulrfinance.com/ Domain

    Lewis Johnson is our Sales contact person

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    Podo: Support Specialist
    Replied on March 17, 2026 at 8:01 AM

    Hi Hemant,

    Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

    Regarding your CURL requests and the 401 error, here are some important points:

    • The URL https://forms.modulrfinance.com/user?apiKey=<Valid API key> seems to be a custom domain for your organization's Jotform access via SSO (Single Sign-On).
    • Jotform API requests typically use the standard Jotform API endpoint such as https://api.jotform.com/ or regional endpoints like https://eu-api.jotform.com/.
    • A 401 error usually means unauthorized access, which can happen if the API key is invalid, expired, or if the request is not properly authenticated.
    • Since you use SSO with a custom domain, ensure that your API key is valid for API access and that your SSO setup supports API authentication.
    • For Enterprise users with SSO enabled, API access might require additional configuration or permissions from your Jotform Enterprise administrator or support team.

    If you are unsure about the correct API endpoint or how to authenticate API requests under your SSO setup, I recommend verifying with your Jotform Enterprise support contact or checking the API documentation provided for Enterprise users.

    Unfortunately, the custom domain URL you tried is not a standard Jotform API endpoint, which likely causes the issue.

    Give it a try and let us know how it goes.

  • Profile Image
    Elif
    Replied on March 17, 2026 at 8:49 AM

    Hi Hemant Bothra, 

    I see that you have an Enterprise account, which means that we have a dedicated Enterprise Support Team to help you. We have a guide that explains How to Contact Enterprise Support Team. Create a ticket there and someone from the Enterprise Support Team will get in touch with you shortly.

    Thanks for your patience and understanding, we appreciate it.

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