Account Email Change: Verification Emails Error and Access Denied

I need to change the email on the account from stephanie.anderson@securiserve.co.uk to sonia.hussain@securiserve.co.uk when the verification emails are sent it says error and denied. I have tried changing the password many times but when the password reset email is sent to Steph's email it keeps saying expired even though it is being clicked on within seconds. I don't understand why nothing can be changed when we have the verification emails in place. A member of the team is locked out and access is required urgently.

Hi Steve,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

According to our records, your email address is not on the bounce or block lists. The emails should be sending successfully. Please check your spam or junk folder. Also, consider whitelisting Jotform's sender email or domain to ensure future delivery. Make sure your form's email fields and conditions are set up correctly. If the issue persists, verifying that the email address is valid and correctly formatted can help prevent delivery problems.

Here are a few tips to help prevent future email delivery issues:

• You can view your Email Logs to see what's happening with your form emails
• Whitelist Jotform IP Addresses and Domains
• If the issue persists, Setting Up a Custom SMTP to use your own email provider as the sender may help

Feel free to let me know if its still not working.

Hi Steve,

If you are unable to change the email on your Jotform account, consider submitting the Account Recovery Form. Through that form, you will be able to specify what email you want to link to your account, and our team, after the necessary checks, will do it for you.

Give it a try and reach out again if you have any other questions.