Account Setup: No Password Reset Email Received

I did not receive an email to reset my password

Hi Jim,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

To help you with the password reset email issue, could you please provide your email address or username associated with your Jotform account?

Once I have that information, I can assist you further.

jthomas@tagteamglobal.com

Hi Jim,

The reset password email is being sent to jthomas@tagteamglobal.com. Please check your spam or junk folder in case it was filtered there. Also, consider whitelisting Jotform's sender email or domain to ensure future emails are received properly. Here are a few tips to help prevent future email delivery issues:

• You can view your Email Logs to see what's happening with your form emails
• Whitelist Jotform IP Addresses and Domains
• If the issue persists, Setting Up a Custom SMTP to use your own email provider as the sender may help

Give it a try and let us know how it goes.

Hi Jim,

After checking, I can see that your account with the email jthomas@tagteamglobal.com is currently a Guest account. Guest accounts are temporary accounts with one-time login only so you won't be able to receive a reset password email.

You can use the same email address of your Guest account to create a Starter account. To create a new account, you can go to this link. If you are referring to another account, can you share with us the email address associated with it so we can check? You can also share the form's link or the page link where the form is embedded so we can review it.

Reach out again if there’s anything else we can help you with.