Form Submission Issue: Business Income & Expense Verification Form Submissions Not Received

Our form titled "Business Income & Expense Verification" submissions are not coming through after the clients have submitted them. Please assist with this problem.

Hi refundmaniacspro,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Let me show you how:

1. On your Workspace page, put a check in the box next to the form titled "Business Income & Expense Verification" to select it.

2. Then, in the menu on the upper-left side of the page, click on Submissions to see all the submissions for that form in your Jotform Tables.

3. Next, click on the Filter button next to the Search box.

4. In the menu that opens, click on All Time and select a date range such as Previous Month or another range to check if submissions are filtered by date.

This will help you verify if the submissions are being received but filtered by date. If submissions are still not visible, please let us know so we can assist further.

Give it a try and let us know how it goes.

There are no submissions and several clients have recently submitted this form.

Hi refundmaniacspro,

Since you mentioned that there are no submissions visible even though several clients have submitted the form, here are some important points to check:

If your form includes a payment gateway and payments were successfully made but submissions are not showing in your Submission Table, the submissions might be in the Incomplete Payments section. This can happen if users did not complete the payment process fully or if payments were declined for certain off-page payment gateways.

Let me walk you through how to check for incomplete payments:

1. Go to your Workspace page and click on Type at the top. In the dropdown menu, uncheck all assets except Forms so only forms are shown.
2. Hover over your form titled "Business Income & Expense Verification" and click on More on the right side.
3. In the dropdown menu under the Data column, click on Submissions.
4. In Jotform Tables, click the Three Dots icon next to the main tab name.
5. Select Incomplete payments from the tab menu.
6. Hover over any submission in the incomplete payments list and click View Details to review.

If you find submissions here, you can either mark them as completed or delete them. Marking as completed will add them to your main submission table and trigger related notifications.

If your form does not use payments or you do not find any incomplete payments, please let us know so we can assist you further in troubleshooting why submissions are not being recorded.

Give it a try and let us know how it goes.

There is no payment gateway attached to the form

Hi refundmaniacspro,

Since your form does not have a payment gateway attached, the issue with submissions not coming through is unlikely related to incomplete payments.

Here are some steps to troubleshoot why submissions might not be recorded:

1. Check your form's submission settings: Ensure that the form is not set to disable submissions or has any restrictions that might block submissions.
2. Verify email notifications and integrations: Sometimes, submissions are received but notifications or integrations fail. Check your email notification settings and any connected apps.
3. Review your form's privacy and access settings: Make sure the form is published and accessible to your clients without restrictions such as login requirements or expiration dates.
4. Test the form yourself: Submit a test entry and check if it appears in your Submissions Table.
5. Clear your browser cache and try different browsers: Sometimes browser issues can affect form submission.

If after these checks submissions are still not received, please provide more details about any error messages or unusual behavior you observe during submission.

Give it a try and let us know how it goes.