Cash App Submit Option: Not Displaying Information on Phones

User cannot see the Cash App Submit information when choosing that option on their phones? The information can be see on tablets, and desktops? Just not the phone

Hi Johnnie,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Regarding the issue where the Cash App Submit information is visible on tablets and desktops but not on phones, this could be related to how the form or the Cash App Pay integration displays on different devices. The Cash App Pay integration works through Square and is designed to function primarily in the U.S. with a U.S. Square account.

Here’s how to troubleshoot and ensure it works on phones:

1. Check the form on the Jotform Mobile Forms app: Download and install the Jotform Mobile Forms app on your phone. This app allows you to fill out forms offline and online and may provide better compatibility for payment integrations like Cash App Pay.
2. Verify the Cash App Pay setup: Ensure that the Cash App Pay element is properly added to the form and connected via Square in Live Mode with a U.S. Square account.
3. Test on different mobile browsers: Sometimes mobile browsers may have limitations or settings that block certain payment elements. Try opening the form on different browsers on your phone to see if the Cash App Submit option appears.
4. Check for any form elements or widgets that require internet: Some elements may not function properly offline or on certain mobile devices, so ensure your phone has a stable internet connection when testing.

If the issue persists, it might be related to device-specific display or compatibility issues with the Cash App Pay integration on phones, which is not uncommon with some payment widgets.

Give it a try and let us know how it goes.