Payment Issue: Unable to Process Payment

  • T
    Tyrell Taylor
    Asked on March 16, 2026 at 9:48 AM

    My payment 

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    Podo: Support Specialist
    Replied on March 16, 2026 at 9:48 AM

    Hi,

    To clarify about payments in Jotform:

    You do not need to add payment information to create a Jotform account initially. Payment details are only required when you decide to upgrade to a paid plan or create payment forms.

    If you are referring to payments made through your forms, Jotform does not store credit card information. The transaction happens between the payment gateway and the payer. Successful transactions will show a Transaction ID in Jotform Tables.

    If you have any specific issues or questions about your payment or subscription, please provide more details so I can assist you better.

    Let us know if you have any other questions.