AI Agent: Agent not sending result of data from spreadsheet

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    mohsin281992
    Asked on March 16, 2026 at 7:11 AM

    Dear Sir

    Please see into subjected matter,


    Jotform Thread 36584861 Screenshot
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    Lorenz JotForm Support
    Replied on March 16, 2026 at 7:19 AM

    Hi Mohammad,

    Thanks for reaching out to us for help. Can you provide more details about the issue? Should the AI Agent return results based on the spreadsheet you've linked to its knowledge base?

    In order to thoroughly troubleshoot the issue you're experiencing, our team would like to clone your AI agent along with its associated knowledge base. By replicating your environment, we can more accurately diagnose the issue and work on a tailored solution. 

    Rest assured that all data will be handled securely and used solely for troubleshooting purposes in line with our strict privacy and security policies. Once the issue is resolved, the cloned AI agent and all associated data will be deleted.

    Can you confirm that we have your permission to go ahead with this process? If you have any questions or concerns, we’re here to help.