KYC: Unable to take a selfie

  • Z
    Zina D Coffee
    Asked on March 15, 2026 at 10:16 PM

    The system will not pop up to take a selfie

    Page URL: https://www.jotform.com/help/how-does-the-kyc-process-work-in-jotform/
  • Profile Image
    Raymond JotForm Support
    Replied on March 15, 2026 at 10:19 PM

    Hi Zina,

    Thanks for reaching out to Jotform Support. I've gone ahead and reached out to our relevant team about this. We’ll get back to you as soon as we get an update from them.

  • Profile Image
    Sarah Jotform Reviewer
    Replied on March 16, 2026 at 1:55 AM

    Hi Zina D Coffee,

    We've reviewed your KYC submission and reinstated related form(s).

    KYC: Unable to take a selfie Image 1 Screenshot 20