Account Email Issue: Unable to Use Email Linked to Inaccessible Old Account

the email you’re trying to use now, that it’s tied to an old account you can’t access, and that you want that email freed so you can use it on your current account.

I already tried the recovery guide and it didn’t work; support can then verify ownership and either change the email on the old account or close it properly so you can reuse that address.

Hi carmenjose05,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Since you've already tried the recovery guide without success and need to free up the email tied to your old account, our support team can verify ownership and help either change the email on the old account or close it properly so you can reuse that address.

Meanwhile, you can review the Recover Your Jotform Account guide for any additional steps you might have missed.

Once we hear back from you, we'll be able to move forward with a solution.

Give it a try and let us know how it goes.

It didn't work

Hi carmenjose05,

Since the recovery guide did not work for you, the next step is for our support team to verify ownership of the old account tied to your email. They can then either change the email on that old account or close it properly so you can reuse the email address on your current account.

Meanwhile, you can still review the Recover Your Jotform Account guide for any additional steps you might have missed.

Once we hear back from you, we'll be able to move forward with a solution.

Give it a try and let us know how it goes.

Close the account properly.

Hi carmenjose05,

One of our Support Team members will take it from here to follow up shortly.

ok thanks

Can they change the email on the old account?

Hi carmenjose05,

Could you confirm the email address connected to the old account that you can’t access and the email address on your current Jotform account? This will help us check the accounts and assist you further.

Once we hear back from you, we can help you sort this out.