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Sun_RunnerI keep getting a popup message that says my email is on the bounce list. Not sure what's happening or why. My Google Workspace email was down for a bit but has been back up and fine for over a month now (since January 2026). I don't want to change my email as this is the company email address - contact@sunrunnercourierservices.com. I also have a secondary domain - sunrunnercourier.com, which points to the main site sunrunnercourierservices.com (we wanted to shorten it a bit). I do have an email, dispatch@sunrunnercourier.com that I added in here as the place to send form submissions to. Could that be an issue? It is supposed to direct emails to contact@, which is has been doing successfully, even with form submissions when testing it.
Please let me know how we can stop the popup.
Thank you!
Karianne
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Podo: Support SpecialistHi Karianne,
According to our logs, the emails were successfully sent to dispatch@sunrunnercourier.com. Please check your spam or junk folder. Consider whitelisting Jotform's sender email or domain to avoid future issues. Also, make sure your form's email fields and conditions are set up correctly. To prevent email bounce issues, please use valid, correctly formatted email addresses.
Here are a few tips to help prevent future email delivery issues:
- You can view your Email Logs to see what's happening with your form emails
- Whitelist Jotform IP Addresses and Domains
- If the issue persists, Setting Up a Custom SMTP to use your own email provider as the sender may help
Feel free to let me know if it’s still not working.