Based on our requirements below, could you please provide us with a quotation for the most suitable plan?

I am writing to express our interest in your survey tool. We are currently considering implementing a solution that integrates seamlessly with Zendesk to measure customer satisfaction.

Based on our requirements below, could you please provide us with a quotation for the most suitable plan?

Our Requirements

Workflow: Automatically send surveys when a Zendesk ticket is solved.

Customization: Ability to freely set and edit survey questions.

Scale: * Zendesk Agents: Approx. 160

Survey Administrators: 3

Expected Volume: Up to 50,000 responses per year.

Hi 翔,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Based on your requirements for a survey tool that integrates with Zendesk to automatically send surveys when tickets are solved, allows full customization of survey questions, supports approximately 160 Zendesk agents and 3 survey administrators, and handles up to 50,000 responses per year, the most suitable plan would likely be our Silver plan.

This plan offers robust features and scalability to accommodate your expected volume and user roles. You can see the most popular plan for detailed pricing and features.

If you need more personalized options or enterprise-level features, there are also higher-tier plans available.

Let us know if you have any other questions.

Thank you for sharing the plan details.

I have a couple of clarifying questions regarding the "1 user" mentioned in the plan: Does this refer specifically to the members who will be creating and editing surveys, or does it need to cover all Zendesk account holders?

Additionally, we anticipate receiving approximately 50,000 survey responses per year. Would the Silver Plan be sufficient to cover this volume?

I look forward to your confirmation.

Hi Sho Ebina,

For our standard plans, including the Silver Plan, '1 user' refers to a single individual who can create and manage forms. If you need multiple team members to collaborate on form creation and editing, our Jotform Enterprise solution is designed for multi-user environments.

To comfortably support high volume, Jotform offers the Gold Plan for up to 10,000 monthly submissions, 100 forms, and 100 GB of storage. For higher requirements, the Enterprise Plan provides unlimited submissions, custom domains, multiuser collaboration, and advanced security, suitable for managing large-scale, high-traffic data. If you want to know more, you can check out the Pricing Page here.

Let us know if there's anything else we can help you with.