Form Disabled: Incorrectly Flagged for Collecting Login Information Instead of Access Code

one of my forms was disabled because it was flagged for collecting login information. I believe this was a mistake because we are not collecting login info, the field was supposed to be a code for users to enter specifically to access certain parts of the form

Hi Leo,

Thanks for reaching out to Jotform Support. Can you send us the link to your form so I can take a look for you? Let me show you how:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Publish.
2. In the Quick Share tab, click on Copy Link in the Share With Link section.

Once you share the form URL with us, we’ll be able to help you better with this.

The link to the form is: https://form.jotform.com/251474459804161

Though the field we were using is now deleted in order to reactivate the form. It was a short text field that asked users to enter a password, which was only to restrict access to certain areas of the form to certain staff members. It was not a password to access any account, just to allow specific actions on the form only to be taken by management, as this form serves many purposes across multiple departments.

This is now our 3rd time a form has been disabled for a similar reason (not this specific form). I understand based on terms of service that continued violations could result in permanent account deletion. Our past violations also seemed to be a misunderstanding, though we now know what not to include in our forms to avoid being flagged in the future. If in the future our account was permanently disabled and the violation was found to be a mistake, would it be possible to recover our account by contacting support?

Thank you,
Leo Brown

...

Hi Leo,

I checked the form and it's working fine now that you've removed that field. I understand that you were using the field for internal staff access and not to collect login info for external accounts. Our system automatically flags words like password or login to help prevent phishing.

To avoid this happening again, it's best to use labels like Access Code or Management Key instead. You'll find more info about our phishing policies in Jotform's Terms of Use. If your account is ever disabled and you believe it was a mistake, you can reach out to us right here in the Help Center. We'll manually review the situation and work with you to recover the account if it wasn't a violation of our rules.

Reach out again if you need any other help.