Billing Inquiry: Confirm and Cancel Unwanted Yearly Charge

I think I have just been charged for the Jotform yearly charge but I do not need that level anymore and thought I had cancelled my account back to the basic level. 

Please can you confirm this as I need to cancel this charge please 

Hi,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Regarding your concern about the yearly charge and downgrading your account to the basic level, here’s how it works:

After canceling your subscription, your account will remain on the paid plan (Bronze, Silver, or Gold) for the period you already paid for until the next billing date. After that, your account will automatically downgrade to the Starter (Free) plan and you will no longer be billed.

To cancel your subscription and downgrade to the basic level, you can:

1. Go to Billing in your account and select Change Plan.
2. Select the Starter (Free) plan and follow the instructions on the screen.
3. If you purchased your subscription through the iOS App Store or Android app, you need to cancel it directly through the respective app store account.

If you believe you were charged incorrectly or need to cancel the charge, please follow these steps to cancel your subscription as described above.

Give it a try and let us know how it goes.

Hi Tracey,

When I checked the account linked to your email, I saw that it’s currently on an active Starter plan. Your subscription history also shows that the Bronze Yearly plan, which was renewed on March 11, 2026, has already been refunded to your account. Take keep in mind that refunds usually take about 5–10 business days to process.

Reach out again and let us know if you have any other questions.