I am hiring staff and receiving PII information and I am being verified. It is asking me to take a pick and I am on a computer.

I am hiring staff and receiving PII information and I am being verified. It is asking me to take a pick and I am on a computer.

Hi Jamie,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

If your form is collecting Personally Identifiable Information (PII) such as driver's license, government-issued ID, passport, Social Security Number, or medical records, Jotform requires you to verify your account. When you are asked to "take a pick" during verification on your computer, it likely refers to selecting a verification method or document to upload for identity confirmation.

Here’s how the verification process generally works:

1. Log in to your Jotform account.
2. Click on the "Verify now" button that appears when PII collection is detected.
3. Complete the User Verification Form by selecting the appropriate document or method requested (such as uploading an ID).
4. Submit the form and wait for the review.

The review process usually takes 24 to 48 hours, after which you will receive an email regarding your account verification status.

If you are uncomfortable uploading certain documents, you can review Jotform's Privacy Policy to understand how your information is managed securely.

Give it a try and let us know how it goes.