Transfer Account Payment Request

I believe I renewed this account on accident. I believe I was attempting to renew the account under yje email of radhiya781@gmail,com. Can you please assist with tranfersing the $150 payment to this account?

Hi Booker_Radhyia

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available. I understand you accidentally renewed the wrong Jotform account and meant to renew the account under the email address radhiya781@gmail.com, and you would like the 150 dollar payment transferred to that correct account. I have escalated your request to our billing team so they can review the payment and assist with either transferring it to the correct account or providing the appropriate billing adjustment. Our team typically responds within 24 to 48 hours, and you will receive updates and further instructions directly through this support ticket thread, so please keep an eye on it for the next steps. Once we hear back from you, we'll be able to move forward with a solution.

Let us know if you have any other questions.

Hi Radhiya,

Thanks for using Jotform. I've gone ahead and reached out to our relevant team about this. We’ll get back to you as soon as we get an update from them.

Hi Radhiya,

I've moved your Gold subscription from rb@elitetaxassistpro.com to radhiya781@gmail.com. Now radhiya781@gmail.com account's plan is Gold and rb@elitetaxassistpro.com account's plan is Free.

Let us know if you need any other help.