Products total not adding correctly in submission

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    redlandscoastcollectivemarkets
    Asked on March 13, 2026 at 12:17 AM

    In my submnission for Gladys Amaya the products are not calculating correctly. $65 + $20 should be $85 and the total only says $20.

    Please correct before I can charge the customer


    Jotform Thread 36521501 Screenshot
  • Profile Image
    Sheena JotForm Support
    Replied on March 13, 2026 at 12:36 AM

    Hi redlandscoastcollectivemarkets,

    Thanks for reaching out to us for help. When I cloned and tested your form, everything worked the way it was supposed to. Take a look at the screenshot below to see my results:

    Products total not adding correctly in submission Image 1 Screenshot 60

    Let me take a look at this for you. To do that, we’ll need your permission to access your account. Don’t worry, you can turn it off again once we’re done. Let me show you how to do it:

    1. In the top-right corner of your Workspace page, click on your Avatar/Profile Image icon.

    2. Then, in the Dropdown menu that opens, click on Settings.

    Products total not adding correctly in submission Image 2 Screenshot 71

    3. Next, in the panel on the left, click on the Security tab.

    4. If you haven’t opened your Security page in a while, it’ll ask you to verify. To do that, click on Send Verification Code.

    Products total not adding correctly in submission Image 3 Screenshot 82

    5. Then, enter the Verification Code you receive in your email.

    Products total not adding correctly in submission Image 4 Screenshot 93

    6. Finally, at the bottom of the page, toggle on Jotform Support Access.

    Products total not adding correctly in submission Image 5 Screenshot 104After we hear back from you, we’ll have a better idea of what’s going on and how to help.

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    redlandscoastcollectivemarkets
    Replied on March 13, 2026 at 12:40 AM
    Permission granted
    Nicole
    Event Organiser
    Redlands Coast Collective Markets
    admin@redlandscoastcollectivemarkets.com.au
    0492 997 631 <0492997631>
    redlandscoastcollectivemarkets.com.au
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  • Profile Image
    Sheena JotForm Support
    Replied on March 13, 2026 at 1:24 AM

    Hi redlandscoastcollectivemarkets,

    I created a ticket and escalated this to our Developers. Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update. 

    Products total not adding correctly in submission Image 1 Screenshot 20

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