Form Encryption: Access Code Required but Not Set by User

Hello, what is Jotform doing÷ Why am I being asked to provide an access code when I never set up an access code. You all put the encryption on yourselves and didn't provide the access code. Now you are saying your customers can't access their submissions if we can't provide what we never provided to begin with! You are denying us access to our customers information and we are using your platform! Someone needs to give information on how to remove the encryption. We pay for the use of your platform and we can't access our information!!!!

Hi Sharnese,

Thanks for reaching out to Jotform Support. The link that you shared is the form encryption, and this applies to the owner only as an added layer of security to the submissions. Can you share more details of what's happening to the form and how you'd like the users to view it?

There are multiple forms on your Jotform account. Can you share the form's link this happens? You can easily find your form's URL in Form Builder. Let me show you how:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Publish.
2. In the Quick Share tab, click on Copy Link in the Share With Link section.

If you can take a screenshot of what’s happening, that'll help us to understand better what’s going on. Let me show you how to post a screenshot to our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.

Hi arthurschwab22,

Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know, and we can have them do that. But it might take a while until they're available again.

Now, coming back to your question, I’ve gone ahead and moved your other question to a separate thread to keep things tidy, and someone from our Support Team will help you out with it here.

Let us know if you have any other questions.