Upload Space: Not freeing up after purging all submissions

upload space not freeing even after purging all submissions

Hi animallicenseslapeer,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

You can delete and purge submissions to free up space on your account in just a few steps. Let me first show you how to delete a submission:

1. In Jotform Tables, select the submission you want to delete.
2. Click on Delete at the top right side of the Tables page.
3. In the Confirmation window that opens, click on Move to Trash.

Before deleting, make sure to download the submission first so you have a backup copy. Deleting submissions won’t free up space on your account, and they can be recovered within 30 days. After 30 days, they will be permanently removed. To free up space on your account, you can purge the submissions. Let me show you how:

1. In Jotform Tables, click on the Three Dots icon next to your form title in the tabs.
2. Click on Trashed Entries.
3. Select the submission you want to delete, and then click on Delete Forever.
4. In the Confirmation window that opens, click on Delete.

If your account upload limit is still showing as over the limit, it is also recommended to clear the form cache after purging the data.

Reach out again if there’s anything else we can help you with.

upload space not freeing even after purging all submissions and clearing cache

Hi animallicenseslapeer,

Your account is currently on the Bronze Plan and has almost reached its upload space limit, with only about 37.95 MB remaining out of 1,024 MB total.

Even after purging all submissions and clearing the cache, the upload space may not free up if you are near your plan's maximum limit.

Here are some important points to consider to manage your upload space effectively:

1. Delete and purge submissions with uploaded files: Make sure to delete submissions and then purge them from the Trash to permanently free up space.
2. Clear form caches: Sometimes the system does not immediately recalculate your usage, so clearing form caches can help update the available space.
3. Download your submission files: Before deleting, download your submission files as a backup.
4. Consider upgrading your account: If you consistently reach your upload limit, upgrading to a higher plan will increase your total storage space.

For detailed steps on deleting, purging submissions, and clearing cache, you can refer to the guides on our support site.

If you need further assistance or want to explore upgrade options, let me know.

Hi animallicenseslapeer,

I've recalculated your Upload space limit and cleared your form caches. Can you try to refresh the page to see the changes?

Give it a try and let us know if you need any help.