Agent Upload Issue: Unable to Upload Presentation Files in Various Formats

Hi Shannon ,

Thanks for reaching out to Jotform Support. In order to thoroughly troubleshoot the issue you're having, we'd like to clone your AI agent along with its knowledge base. Once we replicate that environment, we can more accurately identify the issue and work on a solution. Rest assured that all data will be handled securely and used only for troubleshooting purposes in line with our strict privacy and security policies. Once the issue is resolved, the cloned AI agent and all its cloned data will be deleted.

Would you agree to give us permission to go ahead with this? If you have any questions or concerns, we’ll happily answer them for you.

As soon as we hear back from you, we can move forward with a solution.

Yes, you are free to clone and troubleshoot the issues. Thank you.

Hi Shannon,

I cloned and tested your AI Agent and had the same issue, so I created a ticket and escalated this to our Developers. Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update. 

I’m checking in to see if there has been any progress on resolving the issue discussed in the conversation above. Is there a workaround or any alternative approach available that would allow me to move forward with creating a self‑guided lesson for my library?

Thank you for your help. I appreciate and value the range of services JotForm offers and am eager to take advantage of as many of them as possible.

Hi Shannon,

Currently, our developers are working on resolving the upload issue you reported. While we do not have an exact timeline for the fix, you can try the other options as shown in the screenshot below:

Give it a try and let us know if you have any other questions.

Hi Shannon_McCullough,

Thanks for patiently waiting while we were looking into it. I've just heard back from the Developers team that the issue should now be fixed. Check out the screencast below:

Can you give it a try and let us know how it goes?