Unable to Login After Software Update

Good morning, I have an account that uses JotForm. My former Account Manager set it up and we have been using it for years. He has since left and the software has updated and the new Manager cannot login to the program. It should be under James Aurelio. After James Aurelio left, I was paying for the software with my credit card. Paul Barcinas

Hi Paul,

Thanks for reaching out to Jotform Support. If you can’t update your email address because the current one is unavailable and you can’t access the verification email, can you submit the form on the How to Recover Your Jotform Account page, and our team will look into it?

Reach out again if you have any other questions.