Square Integration: Payment not appearing in Square account after submission

I have submitted a test and received a receipt, but the payment does not show up in my Square account as it did in the tutorial video.

Hi Western Plains COB,

Thanks for reaching out to Jotform Support. Could you confirm if you’re referring to your form named Regional Youth Conference, under the Jotform account linked to the same email address you used to contact us? If so, let me take a look at this for you. To do that, we’ll need your permission to access your account. Don’t worry, you can turn it off again once we’re done. Let me show you how to do it:

1. In the top-right corner of your Workspace page, click on your Avatar/Profile Image icon.

2. Then, in the Dropdown menu that opens, click on Settings.

3. Next, in the panel on the left, click on the Security tab.

4. If you haven’t opened your Security page in a while, it’ll ask you to verify. To do that, click on Send Verification Code.

5. Then, enter the Verification Code you receive in your email.

6. Finally, at the bottom of the page, toggle on Jotform Support Access.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.