PayPal integration: Credit and Debit Card Fields Not Displaying in Published Form

In build mode it shows you can enter credit and debit cards, but in published mode it does not I have sent the link below.

Hi WB,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Regarding your issue, in Jotform, forms cannot be used to collect credit card information directly due to PCI compliance and Jotform's Terms of Use. This means that even if the build mode shows fields for entering credit or debit card details, these fields are not meant to collect full credit card information directly on the form.

Instead, to accept payments via credit or debit cards, you need to integrate your form with payment gateways supported by Jotform. These gateways handle the payment processing securely without storing full card details on the form itself.

If you see the credit/debit card fields in build mode but not in published mode, it is likely because the form is designed to use payment integrations rather than direct card data collection fields. Please ensure you have added and configured a payment gateway in your form to enable card payments in the published version.

Let me know if you need guidance on setting up payment gateways in your form.

Give it a try and let us know how it goes.

Hi wbyouthsports,

When I tested your form, the same thing happened for me. Take a look at the screenshot below to see my results:The error PayPal Payment is not eligible for card fields typically happens when your PayPal account is not a verified Business account or is not configured to accept direct credit/debit card payments. You can check out this guide to learn more about How to Activate your PayPal Business Account.

Reach out again if there’s anything else we can help you with.