Inbox: Unable to Delete Multiple Submissions at Once

When I select multiple emails in an Inbox (by clicking the box to the left of each one), pull down the 3 dots menu and select "Move to Trash," only the submission that is actually open in the preview window gets deleted. I am unable to delete more than one submission at a time. Your Help Bot indicates that I'm doing it correctly, but it does not work.

Hi,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

It seems that when you select multiple submissions in your Jotform Inbox and choose "Move to Trash," only the submission currently open in the preview window is deleted, which is not the expected behavior.

Let me show you how to properly delete multiple submissions from the Inbox:

1. Select the checkboxes next to the submissions you want to delete in the Inbox list view.
2. Click on the three dots menu (More Options) above the submissions list.
3. Choose "Move to Trash" from the dropdown menu to move all selected submissions to the Trash folder.

If this process only deletes the submission open in the preview window and not all selected ones, it may be an issue with the current interface or a limitation.

As a workaround, you can try deleting submissions one by one or check if there is an option to select all submissions at once and then delete.

Also, ensure your browser is updated and try clearing cache or using a different browser to see if the issue persists.

If you want to permanently delete submissions, remember to empty the Trash folder afterward.

Let us know if you need more detailed instructions or further assistance.

Give it a try and let us know how it goes.

This does not work. Deleting submissions one by one is impossibly cumbersome, as I have hundreds to delete.

Hi,

One of our Support Team members will take it from here to follow up shortly.

Also.... When I go to an Inbox, by default the most current submission is in the Preview window. I scroll down to the bottom of the list (the oldest submissions) and check the boxes next to multiple ones that I want to delete. But if I do not first click on one of the old submissions (so that it appears in the preview window), when I click "Move to Trash," not only does only one submission get deleted, but the one that gets deleted is the TOP one -- the most current one -- NOT any of the selected ones whose boxes are checked.

FYI I DID try this in a different browser and I DID clear my cache, but it behaves exactly the same.

Hi nrtreasurer,

I tried to replicate the issue by deleting multiple submission at once, but everything worked the way it should. Check out my results in the screencast below:

Can you share a quick screen recording of what’s happening so we can try to replicate it on our end? You can upload it to Google Drive, Dropbox, or record with Loom and send us the link.

Once we hear back from you, we'll be able to move forward with a solution.