Not getting submission emails

I have a form "New Standard Group Steinbach - Forklift Pre-Shift Inspection Form" that has three emails entered to receive completion notifications, however no one is receiving the notification email. I did a test email and that worked but there are forms that have been submitted that no emails were received.

Hi Neil,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

To better assist you with the issue of not receiving notification emails for your form "New Standard Group Steinbach - Forklift Pre-Shift Inspection Form," could you please provide the email addresses that are set to receive these notifications?

This will help me check the configuration and identify any potential issues.

Looking forward to your response.

Give it a try and let us know how it goes.

I do not want assistance from Podo, it is a useless AI bot.

Hi Neil,

One of our Support Team members will take it from here to follow up shortly.

Hi Neil,

The form you mentioned has a Change Email Recipient condition connected to the Email Notification. This means the Email Notification will only trigger or send if the condition was met. You can check out the condition I'm referring to below:

The Email Notification will only send if the answer in the Did any items fail? is Yes. In addition, the recipients you added in the Email Notification won't receive it even if the condition was not met. It will only send to those recipients added in the condition. If you want to get Email Notification for each submission, you should create a separate one without a condition. It takes no time at all to Set up a Notification Email, so you'll get an email after someone fills out your form. Here’s what you’ll do:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.

2. Next, click on Emails in the menu on the left.

3. Select Notification Email from the Other Email Options section.

4. Then, go to the Recipient tab, and enter the email address where you want to receive emails every time there is a submission on your form.

5. Finally, click on Save Email at the bottom.

Reach out again if you have any other questions.

Already had that set up.

Hi Neil,

It’s important to note that the Notification email in your form is currently connected to a Conditional Logic rule. Because of this, the Conditional Logic overrides the default Notification email settings. As a result, the Notification email will only be sent when the Did any items fail? field is set to Yes.

Once the condition is met, it will only send to neil.armer@agrihub.ca and jderksen@horizonhasit.ca. Take a look at the screenshot below: To stop the condition from overriding your native Notification email set up, you can disable or delete it. It's really easy to do. Let me show you how:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.

2. Next, click on Conditions on the left of the page.

3. Now, hover your mouse on the Change Email Recipient condition and click the Gear icon.

4. Then select to Disable or Delete the condition.

Give it a try and reach out again if you have any other questions.