Form Expiration: Application expired before the set deadline

Hello,

We experienced an issue with our Jotform application. The application was due to expire on January 30, 2026 at midnight. However, the form expired earlier than the intended deadline, preventing submissions prior to the designated cutoff time.

We would appreciate it if your team could investigate this matter and advise on the cause of the premature expiration.

Thank you in advance for your assistance. We look forward to your clarification.

Thank you,

Veronica Berrios

Hi Veronica Berrios,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Regarding your issue with the form expiring earlier than the set deadline, Jotform allows you to set an expiration date for your form under the Form Status settings. The form should remain active until the specified expiration date and time unless other conditions are met, such as submission limits or manual disabling.

If your form expired before the intended deadline, it could be due to one of the following reasons:

• The form was manually disabled before the expiration date.
• The form reached a submission limit that was set to disable it.
• There might have been a misconfiguration or a system issue causing premature expiration.

To investigate this further, please check the form's Settings under the Form Status section to confirm the expiration date and any submission limits set. Also, review any activity logs or changes made to the form around that time.

If you need detailed assistance with checking these settings or if the issue persists despite correct configuration, please let me know, and I can guide you through the next steps.

Give it a try and let us know how it goes.

Hello,

Could someone please investigate why my form was disabled prior to the deadline date.

Thank you, Veronica

Hi Veronica,

I’ve passed this along to our relevant team and will update you as soon as we hear back from them.

Thank you, Veronica

Hello,

I am following up on this issue, when my application expired before the actual expiration date. Was Jotform able to determine why this happened?

Thank you, Veronica

Hi Veronica,

Our Developers are focused on getting this resolved for you. Thanks for your patience while they work on it. We’ll keep you posted about any updates we get.