Jotform Sign: How to delete document in Sign Inbox?

Hello,

I am specifically asking about how to delete a signed form that has been submitted with a signature. Once I download it, I would like to not have it stored on Jotform. Is there a way to delete a signed form that's been signed and submitted by a customer?

Thank you,

Ashley

Hi Ashley,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Regarding your question about deleting a signed form submission after downloading it, you can delete submissions from your form's submission page to remove them from Jotform's storage.

Let me walk you through how to delete submissions:

1. Go to My Forms and select the form with the submissions you want to delete.
2. Click on Submissions to open the submission page.
3. Select the submission(s) you want to delete by checking the boxes next to them.
4. Click the Delete button to remove the selected submissions permanently from Jotform.

This will delete the signed form submissions from Jotform's storage after you have downloaded them.

Give it a try and let us know how it goes.

Sorry, it is not a "Signed form" it is a "signed document". I already figured out how to delete a submitted form. I am asking about how to delete a submitted "signed document".

Hi Ashley,

Thanks for clarifying your question about deleting a submitted "signed document" in Jotform.

Here’s how to delete your signed document:

1. Go to Workspace on Jotform.
2. Click on Type at the top, then click Clear all and select Sign Documents to filter and show only signed documents.
3. Select the signed document you want to delete.
4. Click the Move to Trash button located at the top.
5. On the modal screen that appears, click the Delete Sign Document button to permanently delete the signed document.

This will remove the signed document from your Jotform storage.

Give it a try and let us know how it goes.

Besides the fact that I do not see "Type" from my workspace, I believe these instructions are for deleting a Sign Document in its entirety. I want to delete a signed document from my Sign Inbox.

Hi Ashley,

Thank you for the additional details. To delete a signed document from your Sign Inbox, the current instructions to delete a Sign Document from Workspace by filtering with "Type" do not apply directly to the Sign Inbox interface.

Unfortunately, there is no direct option to delete individual signed documents from the Sign Inbox itself. The deletion process applies to the entire Sign Document in Workspace, not to individual signed submissions within the Sign Inbox.

If you want to remove signed documents from storage after downloading, you would need to delete the entire Sign Document from Workspace as previously described.

If you do not see the "Type" filter in your Workspace or have a different interface, it may be due to account permissions or interface updates.

I hope this clarifies the situation. Let us know if you have any other questions.

If/when a person sees and reviews this, can you please confirm that I cannot in fact delete a document from my "Sign Inbox". And if not, is this a feature Jotform will add at some point in the future? Or is there a reason documents cannot be deleted from the Sign Inbox? Thank you.

Hi Ashley,

One of our Support Team members will take it from here to follow up shortly.

Hi Ashley,

You are correct. Documents in the Sign Inbox cannot be deleted from a Signable document. While the feature you're looking for isn't available at Jotform right now, we've gone ahead and escalated your request to our developers. Exactly when or if it's developed depends on their workload, how viable it is, and how many other users also request it. If there are any updates, we’ll circle back to this thread and let you know.

Thanks for your patience and understanding, we appreciate it.



Hi Jot_User04,

To keep the conversation organized, I moved your other question to its own thread, and someone from our Support Team will help you with it here.

Let us know if there’s anything else we can help you with.