Clarification on Document Cancellation and Email Attachments in JotForm Sign

I’d like to confirm how JotForm Sign handles canceled documents. Specifically, when I cancel a signing request before the recipient signs, does the recipient receive any attached PDF—whether partially signed or just the original blank document? I’ve understood that after cancellation, they should not receive any version of the document. Could you confirm that no document—signed, partially signed, or blank—would be attached in a cancellation scenario?

Thank you for clarifying this process.

Hi,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Regarding your question about Jotform Sign and canceled documents: When you cancel a signing request before the recipient signs, the recipient does not receive any attached PDF. This means no version of the document—whether signed, partially signed, or just the original blank document—will be sent to the recipient after cancellation.

This ensures that canceled documents are not delivered in any form to the recipient, maintaining the integrity of the cancellation process.

Let us know if you have any other questions.

Our client said after they cancelled the document, even the recipient didn't complete the signing, they received an email notifying the document is cancelled, but with the original PDF document attached.

Can you clarify this?

Hi,

Thank you for the additional information. I don't know this information and our support team will handle your request.

Reach out again if you need any other help.

Hi Thomas,

Thanks for using Jotform. When you cancel a document in Jotform Sign, all recipients will receive an email notifying them of the cancellation along with the partially signed PDF attached. This is the normal behavior of the system. Currently, there is no option to disable sending the partially signed PDF attachment upon cancellation.

While the feature you're looking for isn't available at Jotform right now, we've gone ahead and escalated your request to our developers. Exactly when or if it's developed depends on their workload, how viable it is, and how many other users also request it. If there are any updates, we’ll circle back to this thread and let you know.

Thanks for your patience and understanding, we appreciate it.



Hi,

Thank you for the clarification and for escalating our request to your developers. We appreciate the transparency regarding the current behavior of Jotform Sign.

We would like to share our perspective and preferred option, along with the rationale behind it.

From a user, legal, and data-governance standpoint, attaching a PDF of the document (even if partially signed or template-only) upon cancellation creates unintended disclosure. In many real-world use cases—such as job offers, legal agreements, internal approvals, or confidential contracts—users reasonably expect that cancelling a signing request will stop both the signing process and further distribution of the document content.

While we understand the intention around transparency and auditability, this behavior can introduce several risks:

• Premature exposure of legal or confidential document templates
• Misalignment with least-privilege and data-minimization principles
• Confusion for recipients who receive a PDF despite the signing being voided
• Potential compliance or policy issues in regulated environments

Our preferred behavior would be one of the following (in order of preference):

1. Do not attach any PDF when a document is cancelled, and instead send a cancellation notification only.
2. Provide an account-level or document-level setting to control whether a PDF is attached upon cancellation.
3. Attach only a neutral cancellation summary (metadata / audit notice) rather than the document content itself.

This would align more closely with modern e-signature expectations and reduce the risk of unintended document disclosure, while still preserving transparency about the cancellation event itself.

We believe this enhancement would significantly improve trust and usability for organizations handling sensitive or legally binding documents.

Thank you again for escalating this internally. We appreciate the opportunity to share feedback and are happy to provide additional context or real-world scenarios if helpful.

Hi Thomas,

I’ve sent this additional details to our relevant team. We’ll circle back to this thread once there's an update.

Hi,

I would like to follow up to see if there is any update on this?

Hi Thomas,

While the feature request is currently with our Developers for review, whether and when it is developed will depend on a few factors, such as their current workload, how feasible the feature is, and the demand there is from other users. We’ve also let the Developers know that you reached out to check on its progress. As soon as we receive any updates, we’ll follow up here and keep you posted.

Thanks for your patience, we appreciate it.

Thank you for the update.

At this stage, timeline is not our main concern. We are trying to understand whether this feature generally aligns with Jotform’s product direction, as this will help us decide whether we can continue building our processes around Jotform or if we may need to look for alternatives to cover this gap.

We understand you may not be able to guarantee implementation, but based on your experience, does this request sound reasonable and something your team would typically consider?

Appreciate your guidance and transparency on this.

Hi Thomas,

Jotform’s product direction is generally guided by building features that support practical, real-world workflows and scalable use cases across different industries. Requests like yours do fall within the kind of functionality we aim to support and continuously improve over time.

That said, while what you're describing is certainly possible and aligns with how many users build their processes on Jotform, I want to be transparent that we’re not able to guarantee if or when a specific feature or enhancement would be implemented.

Let us know if you have any other questions.