Microsoft Teams Integration: Send Chat Message action stuck on loading

I am experiencing an issue where Jotform is linked to our Teams account for work, and we can send forms to channels, but not to chats. When I try to send to chats, I encounter a perpetual loading screen. I have tried the suggested solutions, but they do not work. I need this fixed so that Jotform can be used properly in Teams chats as well.

Hi Ryan,

Thanks for reaching out to Jotform Support. Can you share a quick screen recording of what’s happening so we can try to replicate it on our end? You can upload it to Google Drive, Dropbox, or record with Loom and send us the link.

After we hear back from you, we’ll know what’s going on and how to help.

https://drive.google.com/file/d/1lv43-ehoVFz7UqX_qFmGeISD2Ok3XGHM/view?usp=sharing
RYAN HURST
Killington Resort | Pico Mountain
Mountain Sports Business Supervisor
O: 802.422.6162
E: rhurst@killington.com
killington.com | picomountain.com
Reduce. Reuse. Recycle. The Beast knows!
This email and any attachments are confidential and may contain legally privileged information. Any use, disclosure, forwarding or copying of this email is unauthorized without the permission of the sender. If you have received this email in error, send a return email to rhurst@killington.com
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Hi Ryan,

I tested it but couldn’t replicate the issue, so I created a ticket and escalated this to our Developers. We’ll circle back with an update when there is one.

Hi Ryan,

When I tested Microsoft Teams integration, I couldn't reproduce the issue on my end. Can you please re-authenticate to your Microsoft Teams integration?

If you still can replicate the issue even after re-authentication, can you set up another action that's working ("Send Message to standard channel" or "Send message to private channel") for you and let us know? Once you integrate your form with any of the Microsoft Teams actions, it would be easier for us to investigate your form.

Once we hear back from you, we'll be able to move forward with a solution.

I tried that and just have a constant looping loading screen.

Hi Ryan,

Since you're still getting a looping loading screen, can you try re-integrating the form to Microsoft Teams with a different action, such as Send Message to standard channel or Send message to private channel? This will help us further investigate the issue.

I’ve also passed this along to our relevant team and will update you as soon as we hear back from them.

That works just fine. It$B!G(Bs the send chat message that we have issues with.
Ryan Hurst
Mountain Sports Business Supervisor
Killington/Pico Ski Resort Partners, LLC
4763 Killington Road | Killington, VT 05751
Office: 802-422-6162
rhurst@killington.com<rhurst>
killington.com<http: /> | picomountain.com<http: />
________________________________
</rhurst>...

Hi Ryan,

From what you’ve shared, it appears that sending messages to standard or private channels works fine, but the chat message action gets stuck on a loading screen.

We have escalated this issue to our developers for further investigation and will update you as soon as we have more information.

Let us know if there’s anything else we can help you with. 

Hi Ryan,

Thanks for patiently waiting. We've heard from our developers, they have made the necessary changes for Microsoft Teams integration, so we don’t expect you to encounter this issue again. Can you please check the integration on your side and let us know what happens?

Reach out to us again if you need any other help.